I was so excited that my hubby bought me a DNA sampling kit from 23andme. He thought he got a really good deal on it, purchasing it on Black Friday. This is March 24 and I just got the rejection email.
What?
I sent a sample in as soon as I received my kit in the mail. I waited and waited, then one day got an email that said I needed to request a new kit because there was not enough DNA in my sample.
I got the new kit, which FYI does not contain instructions like the original kit did. Luckily, I had saved the instructions. I was extra careful this time to make sure I had enough saliva ( one of the hints said I might not have sent enough saliva in the previous go).
I sent my second sample and waited.
On March 24 (a Saturday), I got an email from 23 and me stating that I needed to request a refund. I went to the refund page and that was when my mouth dropped open.
To get a refund "less handling fees", which I will post when I see how much they charged me to handle my spit, I had to agree to never enter another sample to them again...ever.
So in the future, if technology changes and they are better able to extract dna from my saliva, I will be unable to submit a sample....how nice.
I am told that I am a rarity and that a very low percentage of people have low dna volume in their saliva, but no one will give me their failure rate.
Have you had a similar problem?
Update: As of April 8, several emails asking me to jump through hoops including giving the order number etc. Twice I have had to complete actions in order to move ahead to get the refund, but still no refund. ps: my refund choice will be an amazon gift card or visa gift card.
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